To help to ensure that our emails are safely delivered to your inbox rather than your spam/ junk folder, follow the instructions for your preferred email client below.
If your organisation makes use of their own email filters/ firewall systems then you may need to contact your IT administrator to enable our emails to be delivered successfully.
Apple Mail (desktop)
If Apple Mail delivers a legitimate message to your junk folder, you can do two things.
- Teach Apple Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add our email address to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.
For additional information about Apple Mail, visit the Apple Mail Support Page.
Mail (Apple iOS mobile devices)
If Mail delivers a legitimate message to your junk folder, you can do two things.
- Teach Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add our email address to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.
For additional information about the Mail app, visit the Apple Support Page.
AOL Webmail
If AOL Webmail delivers a legitimate message to your spam folder, you can do two things.
- Mark a received email as Not Spam. Open the spam folder and click the message. Click the OK, Not Spam button.
- Add our email address to the address book. Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.
For additional information about AOL Webmail, visit the AOL Support Page.
Gmail (desktop and mobile)
If Gmail delivers a legitimate message to your spam folder, you can do two things.
- Mark a received email as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
- Add our email address to the address book. Open the contact list, click or tap New Contact, and input the address.
For additional information about Gmail, visit the Gmail Support Page.
Outlook
If Outlook delivers a legitimate message to your junk folder, you can do three things.
- Mark a received email as Not Junk. Open the junk folder and click the message. Click Not Junk.
- Add our email address to the address book. Open the message, right-click the sender name, and click Add to Contacts.
- Add our email address to your safe senders list. Guidance can be found in the Microsoft support centre. Follow the link for the version of outlook you use Outlook 2007 - Outlook 2010 - Outlook 2013/ Outlook 2016
For additional information about Outlook, visit the Outlook Support Page.
Outlook.com
If Outlook.com delivers a legitimate message to your junk folder, you can do two things.
- Mark a received email as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
- Add our email address to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message’s From email address.
For additional information about Outlook.com, visit the Outlook.com Support Page.
Yahoo! Mail
If Yahoo! Mail delivers a legitimate message to your spam folder, you can do two things.
- Mark a received email as Not Spam. Open spam folder, click the message, and click Not Spam.
- Add our email address to the address book. Open the message and click the Add to contacts button next to the From email address.
For additional information about Yahoo! Mail, visit the Yahoo! Support Page.